FAQ  

TERMS AND CONDITIONS

1. Registration and payment

 

Registrations can be made by phone or electronically and will be confirmed in writing. Payment is made on site in cash before the start of the hike. Tickets for public transport (bus, gondola, train) are NOT included in the price. The cost of equipment rental (harness, helmet, hiking boots, etc.) is NOT included in the price.

2. Flat rate

 

The prices are per person in Swiss francs. The price includes tour organization and management.

Tickets for public transport (bus, gondola, train) are NOT included in the price. The cost of equipment rental (harness, helmet, hiking shoes, etc. are NOT included in the price. Food must be brought along unless an additional packed lunch has been booked.

 

 

3.1 Cancellation policy

 

The deregistration of one or more participants involves administrative effort and must be done by phone. The following costs will be charged to cover my expenses:

Up to 5 days before the tour: Free

0-4 days before the tour: The whole amount will be charged.

The key date is the first working day after receipt of the cancellation.

Instead of a cancellation, a replacement person can start the tour under the existing contractual conditions. If you cancel or interrupt a tour prematurely, there will be no refund.

3.2 sharednatventures.com

 

In special circumstances (eg force majeure, bad weather conditions, etc.) that prevent implementation, sharednatventures can withdraw from the contract at short notice. In this case you are entitled to reimbursement of payments already made. Further claims are excluded.

4. Program changes

 

Staying in the mountains during a thunderstorm is dangerous. Also in your interest I reserve the right to make extensive changes to the program and other services (e.g. booked additional packages, means of transport). I endeavor to offer you equivalent replacement services wherever possible. By registering, you agree to any program changes. The tour guide reserves the right to change the program on the go. If the tour has to be stopped early due to a sudden change in the weather, you have the following claims:

Tour is canceled before half time: 100% of the amount paid

Tour is canceled after half time: 50% of the amount paid

The tour manager decides when and whether a tour has to be stopped prematurely.

5. Complaints

 

If the services provided do not correspond to the description, please contact me immediately.

6. Insurance

 

The arrangements do NOT include insurance coverage. Accident insurance including mountain risks and rescue costs is the responsibility of the participants and is strongly recommended.

7. Liability and compensation

 

I offer you the greatest possible security; nevertheless, a residual risk can never be completely excluded. With the booking you expressly acknowledge this fact and waive any claims for damages or other liability. No liability is accepted for accidents, damage or loss of equipment.

 

8. General Rules

 

For your safety, the instructions of the tour guide must always be followed. Disrespectful, aggressive and / or discriminatory behavior towards other participants and the tour guide will not be tolerated. Violation of this rule will result in immediate exclusion from the group with no right to a refund. Littering will not be tolerated and will result in immediate exclusion from the group without the right to a refund.

Children and adolescents under 16 years of age may only participate if accompanied by an adult.

Youngsters under the age of 18 need a written permission from a parent to take part in a tour. Carrying dogs is generally not possible.

 

9. Applicable law, place of jurisdiction

 

The contractual relationships between you and sharednatventures.ch are subject to Swiss law.

June 2020